Each Tyler & Scobie piece is handmade to order in our Brooklyn shop. An order can be cancelled within 24 hours of purchase without penalty. While production may not start immediately, materials are purchased after that 24 hour cancellation window and a place is secured in the production line. Payments will not be refunded after 24 hours. No cancellations will be accepted on custom orders after receipt of deposit.
Items that are sold as “in stock” are eligible for return at any time prior to delivery with a 15 percent restocking fee. In stock items can be returned within seven days of delivery with a 15 percent restocking fee in addition to shipping cost back to our facility. If items are returned damaged, an additional fee for repairs will apply. Customized items cannot be cancelled or returned, no exceptions.
Changes to an order can be made within 24 hours of deposit. Any change to the order may cause a change in price and lead time. After 24 hours changes cannot be guaranteed. Production lead times are provided at the time of order and begin once a payment is placed. If no lead time is given, the order falls into the current estimated window of 8 weeks. Lead times refer to the time required to complete the item in production; this does not include packaging or transit. Lead times are an estimate and are subject to change at any time. Because pieces are handmade to order, specific completion dates cannot be provided.
Since our products are handmade and materials have variations in thickness, each of our products is unique and subject to variation in color, characterization, species, texture etc. Please allow for a dimensional tolerance of 1/8” – 3/4” on every piece.
Items must be inspected at the time of delivery. If anything is incorrect or the piece was damaged during shipping, this is the only time the buyer will be able to indicate problems with the piece. Please denote any damage on the BOL or delivery document and reject delivery in necessary cases. A signed delivery document confirms the order was delivered as ordered without damage.
Unless otherwise arranged with a sales team member, all deliveries are curbside delivery. White glove delivery is available upon request.
Because each piece is made specifically for the buyer, we are unable to offer a warranty. Please ask any questions you may have in order to ensure proper care and longevity of your piece. As is typical with natural materials, there may be some cracking and color change to the piece; this is not unusual. If the piece(s) show faulty craftsmanship within 180 days, we will do our best to provide repairs. No piece may be returned without Tyler & Scobie’s written consent.
Any custom designs or sketches made by us are the creative property of Tyler & Scobie.
This purchase agreement is subject to change. Any changes made go into effect when they are updated here, on the Tyler & Scobie website. Purchases made online are subject to these terms.
Tyler & Scobie is not a shipping company, but we enlist the services of reputable 3rd party shippers. Tyler & Scobie cannot be responsible for issues or delays in transit. However, should any issue arise, such as freight damage or late delivery, we will assist in the process to resolve these issues. We cannot guarantee delivery days or times.